When Cindy received her diagnosis eight years ago, she and her husband Joe were left on their own to deal with the emotional fallout. They had no one to turn to with questions, and no idea what to do next. Joe worked diligently to coordinate care for Cindy. They travelled all over the area, from Marshfield to Wausau to Weston. It was six weeks before Cindy finally had her surgery and started chemotherapy. Cindy and Joe struggled through almost two months of worry and fear.
That’s not how healthcare is supposed to work. Even though Cindy and Joe ultimately found great providers, the process they had to go through was broken. It was too slow, and needlessly difficult to navigate. Patients shouldn’t have to deal with a process like that.
Stories like Cindy’s are the motivation behind our patient-centered philosophy of care at Ministry Saint Michael’s Hospital. We work relentlessly to improve our ability to put patients first, offering the best possible care right here in our own community. That patient-centered philosophy drove us to dramatically reduce the amount of time it takes to go from an abnormal mammogram to a final diagnosis. It used to take an average of twenty-eight days. Now we do it in less than seven.
But there’s more to be done. Our next step is to construct a new Breast Care Center. Why? Because our current building presents an obstacle to delivering the kind of care our community needs and deserves.
Our hospital is structured in a way that makes breast care patients move from floor to floor and from department to department at a time when they feel the most vulnerable. The new Breast Care Center will eliminate that by bringing everything a patient needs, all the essential resources for quality breast care, into one central location. The new Breast Care Center will feature exam rooms, minor procedural rooms, a private family consultation space, and a community education room. The center will also feature a boutique where patients can get personalized fittings for mastectomy bras, swimsuits, wigs, and prostheses.